Welcome to Mercutio

Mercutio is a full-service digital agency focused on creating best-in-class online customer experiences for our e-commerce clients. Our core business is built on three pillars: strategic consulting, modern web technology and digital creative services. We value long-lasting relationships with brands who are trusted in their industry and have a powerful story to tell. We help our clients tell that story, and we provide solutions for technology platforms that enable seamless digital experiences to drive customer engagement and grow their business.

What we do


A website’s underlying technology platform is what makes it go. With BigCommerce as the centerpiece of your e-commerce website, you’re well-positioned for success. But, as with all platforms, BigCommerce works in concert with numerous third-party vendors and applications. Mercutio is expert in all aspects of driving an e-commerce business, and our on-shore, Seattle-based engineering and project management teams will help you choose and integrate the right assortment of technologies and services to optimize your site’s design and performance on your schedule and within your budget.

Strategy & Analytics

In the world of e-commerce, a strong strategic foundation is the key to success. To bring customers closer to your brand in repeatable and measurable ways, it’s critical to consider UX, SEO, reporting and creative goals when designing your site. Mercutio helps our clients identify these goals during the discovery stage of any project, moving on to create audience definitions, identify customer purpose and purchase paths, build out product roadmaps, identify key performance indicators, hone performance reporting, customize Google Analytics dashboards, and more.

Integrated E-Commerce Strategy

Sales Funnel Development

E-Commerce Product Roadmaps

Audience Definitions


While it’s the technology that ties it all together, solid tech can’t drive your business on its own. A website is typically the first and most-frequent touch point a brand has with their customers. That’s why your website needs great design and engaging content to capture your customers’ attention and drive their action, and a seamless user experience to keep them engaged. Customers gravitate toward brands with powerful stories, and good design is one of the most-effective tools for telling yours.

UX/UI Design

Customer/Audience Research

Multi-Device Design

Sales Funnel Definitions

Our Team

Jimmy Fursman


Keith Karlick


Monica Gussow

Interactive Creative Director

Ella Zander

Web Developer

Jordan Hunter

Sr Web Developer

Travis Hayes

Application Developer

Brooke Whitney

Project Manager

Josh Smith

Technical Delivery Manager

Brenda Rigor

Sr Business Analyst

Sebastian Brown Glad

Project Manager

Michelle Weaver

Web Developer

Ashley Jaynes

Web Developer

John Ide

Creative Director

Anne Tiller

U/X Strategist

Dave Bets

Brand Strategist

Alex Oltman


Kate Burk

Project Manager

Kelati Andemichael

Web Developer

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